Confidentiality

Introduction

This Unit examines the different issues and problems surrounding the area of confidentiality.  Confidentiality involves many grey areas when it comes to defining standards and responsibilities.  You may have already found this out for yourself in your role.  What should you tell and to whom?  When should you break the rules?  Who takes responsibility for decisions surrounding confidentiality in your organisation?

Objectives

At the end of this Unit students should be able to:

• Identify the confidentiality policy within your organisation.
• Explain the implications of such a policy for both clients and volunteers.
• Compare different models of confidentiality.
• Demonstrate an awareness of legislation concerning the protection of data and other legislation which protects the individual.
• Evaluate the importance of maintaining confidentiality with your clients.

Other Certificate in Interpersonal Skills for Volunteers course snippets:
Assertiveness | Counselling Skills | Dealing with Aggression | Decision Making | Group Working | Interpersonal Communication | Listening | Negotiation | Problem Solving | Reflection and Clarification | Stress Management

See Also

Certificate In Interpersonal Skills for Volunteers Homepage
What are Interpersonal Skills?