Course Snippet

The text on this page is taken from Unit 13 of the Certificate in Interpersonal Skills for Volunteers by distance learning course.

What is Negotiation?

Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position/clients or the organisation they represent. However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.

Why Negotiate?

Within any voluntary organisation, it is inevitable that conflict and disagreement will arise from time to time as the differing needs, wants, aims and beliefs of volunteers, paid workers, clients and management are brought together. Without negotiation, such conflicts may lead to argument and resentment resulting in one or all of the parties feeling dissatisfied.

Activity - If you have disagreement between workers in your organisation, how is such disagreement dealt with?

Stages of Negotiation

In order to achieve a desirable outcome, it may be useful to follow a structured approach to negotiation. A meeting will need to be arranged in which all parties involved can come together. The process of negotiation includes the following stages:

Stage 1: Preparation
Stage 2: Discussion
Stage 3: Clarification of goals
Stage 4: Negotiation towards a WIN-WIN situation
Stage 5: Agreement
Stage 6: Implementation of a course of action

Course Snippet

The text on this page is taken from Unit 13 of the Certificate in Interpersonal Skills for Volunteers by distance learning course.